We are pleased to serve you You may wish to contact us at our reservations number to book an appointment.

Batam: +62 82169900341

Yogyakarta: +62 8112868481

Please arrive at least 10 minutes prior to your scheduled treatment time.  We would like to have a chat with you on your appointment and get you settled prior to your scheduled spa treatment(s).  This is to ensure you get the best out of your spa treatment(s).

If you’re running late, do call us right away so that we can try to make the necessary adjustments to ensure that you can still enjoy the full duration of the scheduled treatment.  We will hold your appointment for up to 15 minutes from your scheduled time.

Shaving is recommended but not necessary for men prior to a facial.  If you do choose to shave prior to your facial, be sure to do so at least 8 hours prior to your scheduled appointment.  Shaving is not recommended prior to any body treatments or hair removal services.

Having a shower is recommended for hygiene reasons which help you to enjoy your spa treatment(s) and achieve ultimate relaxation.  However, it is not necessary if you are clean.

We ask that you disrobe completely for your body treatment(s).  For your comfort, disposable underwear and a bathrobe are provided. Our therapists are trained to appropriately drape you for privacy.

We advise you to remove all jewellry prior to your arrival at the spa.  Lockers are also available within the spa for you to place your personal valuables.

Our spa receptionist will help you plan the perfect spa experience, including the best order in which to enjoy your treatment(s).

Guest under the age of 18 years old will require written parental consent and must be at least 12 years old to receive spa treatment(s).

A child below the age of 12 years old must be accompanied in the treatment room or in the waiting room.  We kindly ask that you arrange for childcare prior to your visit in order for you and our other guests to receive the full benefit of relaxation and the atmosphere of the Spa.

Yes.  We recommend treatment(s) such as traditional massage, milk bath, manicure and pedicure or salon treatments such as hair spa.

Spa Central does not practice a cash refund policy. To reschedule your appointment, please confirm with us at least 24 hours prior to your scheduled appointment date. In the event of a cancellation of your appointment, your deposit will be forfeited.

The spa treatments and services rates are quoted in the respective currencies and subject to prevailing government taxes.  Cash and all major credit cards are accepted. 

Our prices do not include any service charge. If you choose, you may opt to leave a tip as an appreciation of the therapist services.

Our spa promotes an environment of tranquility and relaxation.  Please respect the quiet ambiance and privacy of other spa guests by switching your mobile to silent mode or switching off if possible.  If you need to pick up an urgent call, you may visit our visitor lounge area and do so.  Your co-operation will go a long way to making your spa experience and those of others an indulging one every time.

Smoking and consumption is not permitted in the spa premises.  We recommend that you refrain from consuming alcohol within eight hours of your treatment.

Please notify the spa receptionist upon making your appointments as well as the therapist before receiving your spa treatment(s).  If the treatment(s) is not recommended, we will advise you accordingly.

Please notify the spa receptionist upon making your appointments as well as the therapist before receiving your spa treatment(s).  If the treatment(s) is not recommended, we will advise you accordingly.

Please inform our Spa Receptionist upon scheduling your treatment(s).  We have treatments suitable for expectant mothers that focuses on lower back as well as your legs.  It is only recommended for women who are pregnant after their first trimester of pregnancy.

Yes, kindly indicate upon booking the gender of your therapist.  However, it may be subjected to the availability and suitability of the spa treatment(s).

Yes. We do have vacancies for big groups. Contact us with your reservation request and we will confirm if our capacity is able to fit your group request.

It all depends on your specific needs and spa treatment(s) you have chosen.  Some of our guests would visit us frequently and some come as and when they can find the time.  We are here to help you feel relax and at ease so that you can fully enjoy your spa experience with us.

Communicate with our spa therapist and let us be informed on the areas to focus on and as well as areas to avoid. Exercise deep breathing is highly recommended during your spa treatment to relax your mind and enliven your body. Allow the spa therapist to work on tight areas and knots by relaxing and loosening up your body. Communicate with our spa therapist for any discomfort at any time during the treatment.

Certainly, and with such an exquisite and comprehensive range of some of the most sought-after spa treatment(s), our Spa Voucher(s) and Spa Gift Certificates will always be a memorable experience for the recipients.

Yes! We are honoured to have you choose us on your birthday.  We are happy to give you a discounted price on your spa treatment(s).  Kindly show us your national registered identification as a reference.